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What You Need to Know Before Using ix88

Your access to ix88 and any of its services depends on the laws that apply in your location and whether your region is eligible. Read these terms carefully — they set out your rights, our obligations, and how we handle your account.

Jurisdiction-dependent accessAccount eligibility termsBangladesh local law appliesbKash, Nagad, Rocket wallet policy
ix88 What You Need to Know Before Using ix88
HOW WE HANDLE THIS

Security, Data and Account Integrity at ix88

We apply the same care to your legal data as we do to your account security. Every piece of account data — including your linked wallet details for bKash, Nagad or Rocket — is stored with encryption. Here is how we handle the key areas your legal rights touch.

Data Handling

We collect only what is needed to run your account and process payments. Your bKash or Nagad number is stored encrypted and never shared with third parties outside our payment processing chain.

Cookie Policy

We use session cookies to keep you logged in across devices and analytics cookies to improve the account flow. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP to your registered mobile. If you suspect unauthorised access, contact support immediately — we can freeze your account wallet while you verify your identity.

Data Retention and Requests

We retain account data for the period required under applicable regulations. To request a copy of your data or ask for deletion, contact support with your account ID and we will process it within the window stated in your terms.

CONTACT OUR TEAM

Reach Us for Legal or Policy Questions

If you have a question about your account terms, a payment dispute, or a data request, reach our support team through the channels below. For wallet-related policy queries — bKash, Nagad or Rocket — include your registered mobile number so we can pull the correct transaction record.

Team online

Live Chat

Use the chat icon on any page. Give us your account ID and the policy section you are asking about so we can get straight to your issue.

Email Support

Send legal or data queries to our support email. Include your registered number and a clear description; we will respond with the relevant policy document.

Account Help Centre

The Help Centre in your account settings covers common legal questions about withdrawal holds, wallet verification, and eligibility checks for Bangladesh.

Common Questions About ix88 Legal Terms

These are the questions we get most often about account eligibility, data rights, wallet policy and how to raise a dispute. If yours is not listed, use live chat or email to get a direct answer.

Access depends on your local law and eligible region. We do not make that determination for you. Check your local legal position before opening or continuing to use an account.

Contact support via live chat or email within the dispute window in your account terms. Include your registered mobile number and the transaction date so we can locate the payment record quickly.

Yes. Send a data request through our support email with your account ID. We will confirm receipt and process your request within the timeframe set out in the data policy currently in effect.

Payments are paused when our verification system flags a mismatch between your wallet details and your registered account. We contact you on the registered channel to resolve it before releasing funds.

We publish updates on this page. Continuing to use ix88 after a policy update means you accept the revised terms. We recommend checking this page periodically if you are an active account holder.

Contact support with your account ID and a written deletion request. We will close the account and initiate the data deletion process, subject to any retention obligations under applicable regulations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.